Learning from Everyday Work: New View of Safety Discussion White-paper

by Brent Sutton, Brent Robinson, Jeffery Lyth

We need to continue to explore better effective ways to manage systems and system changes for the safety and wellbeing of workers and organizational risk resilience. There will always be a need to better understand, learn and improve on unwanted outcomes and events. It is vital that we have other complementary strategies to make the complexity of our systems more transparent by listening to our workers and hear the weak signals amongst all the noise of simply getting the work done. There is a unique opportunity before us, to support workers and allow workers to lead in understanding and managing the adaptability of the work they do every day. And for the organization to support workers by learning from those weak signals and better understand how to continuously learn and improve the systems to aid in everyday successful work. HOP and Learning Teams have reshaped the “find-and-fix” strategy for many organizations to a “find-understand-learn-improve” approach. Everyday learning is a continuation of those core principles. This white-paper explores how and when to learn from everyday work.

75 pages, Paperback

Published November 1, 2021