How to Run a Great Hotel: Everything you need to achieve excellence in the hotel industry

by Enda Larkin

This book is based on the premise that being good is just not good enough in today's competitive environment. For hotel owners and managers who want to achieve lasting business success through a root and branch review of key processes, How To Run a Great Hotel is a 'must read'. It will serve as a personal business consultant for the hotel professional, probing and testing their thinking across four critical themes which are proven to drive excellence. The content focuses less on day-to-day operations and more on big picture concerns such as strategy development, enhancing leadership skills, engaging employees and attaining customer focus, all of which are central to building a great hotel. Without clear direction in these important areas to guide activities, ongoing daily effort can be counterproductive. It's easy for hoteliers to lose sight of their goals when, engulfed by operational demands, they are often forced to just do rather than to think about what they are doing. This book provides the reader with an opportunity to step back and take a fresh look at their hotel, no matter where it currently lies in its life cycle. The purpose of the book is to get them to question what it is they are doing, why they are doing it and to offer guidance on how they can make it even better. The book is easy to read, practical, and action oriented. It will help the reader to define clear plans with measurable goals for improved personal and business performance.

268 pages, Paperback

First published January 1, 2009

About the author

Father. Founder. Author. Gooner

Reviews

[Danijela Jerković · Rating 5 out of 5]

The Thoughts and Notes on How to Run a Great Hotel...

Hospitality is making your guest feel at home even if you wish they were.
~Unkown


Great book!

The book structure/synopsis:

Theme 1: Define Direction
Theme 2: Lead to Succeed
Theme 3: Engage Your Employees
Theme 4: Captivate Your Customers
Make It Happen

... provides the whole experience of the beginning of changes over the process of implementing changes to the destination of successful hotel entrepreneurship.

The realistic approach is based on screening the current situation, implementing changes and adjustments, and monitoring results/success consequently.

The author managed to organize the roadmap for a smooth journey to excellence.

The valuable tools and resources to reach the destination ˝excellence˝ are included as the cherry on the top.


“People will forget what you said. People will forget what you did. But people will never forget how you made them feel.”
~Maya Angelou

[Quan · Rating 5 out of 5]

tôi rất muốn đọc cuốn sách này. nó rất bổ ích đối với bản thân tôi và công ty tôi! cảm ơn

[Abdul · Rating 5 out of 5]

it's wild and resourceful