📌Changes should be simulating, not stressful.
📌Unlike simple, linear systems, the code and infrastructure we operate and maintain are incredibly complex. A single "root cause" simply does not exist. The failure is the result of pf multiple actions in the system, so it would make more sense to look for "sources of failure".
📌Everyone is accountable, but not everyone is an owner.
And my favourite one:
📌Increasing velocity requires optimizing performance while respecting the constraints and context the team experiences daily. (Longer working hours could not do much here😉 )
Bringing more light into DevOps mindset author covered so many vital points for every organization, that give my vote this being one of the greatest IT books in 2019!