Handbook of Metrics for Research in Operations Management: Multi-item Measurement Scales and Objective Items

by Aleda V. Roth, Roger G. Schroeder

The Handbook of Metrics for Research in Operations Management is a compilation of multi-item scales and objective items that can be used to construct surveys and questionnaires in Operations Management. Such surveys can be sent to manufacturing or service managers to collect empirical data on their operations for research purposes. The metrics can be used to measure constructs such as Total Quality Management, Just-In-Time manufacturing, Operations Strategy, Technology Management, Supply Chain Management, performance of operations and related concepts. Key Features Intended Audience This Handbook is an essential, time-saving resource for virtually all operations, supply chain, and technology scholars and practitioners interested in empirical research. A vital addition to all academic libraries, it is intended to serve as a basic reference and guide for construction of surveys and other structured data collection on OM topics. Periodic updates and further compilations from other journals are available at . Meet author Aleda Roth!

Meet author Roger Schroeder!

776 pages, Hardcover

First published October 19, 2007