The Complete Idiot's Guide to Clear Communication

by Kris Cole

A practical guide with usable tips for understanding others and making others understand you.-- Focuses on much more than spoken word for successful communications -- listening, body language, facial expression, observation, what to say and conflict management.

-- Author is an expert in communications and proven success.

-- No clear market leader in this category.

Effective communicators know words are only a part of what makes them successful. Voice inflection, facial movements, body language, word choice, and, most importantly, how they handle unexpected situations, all contribute to making a skilled communicator. Additionally, reading these expressions and listening not just to the words of a speaker but the overall way he or she speaks can give the listener some pretty powerful information. Is the speaker holding something back? Lying? Is he or she selling something too enthusiastically? Will they lose their temper? Will they be honest? Knowing the principles of persuasion and how to read others will give you an advantage in every business situation.

335 pages, Paperback

First published January 1, 2001

About the author

Kris Cole is a best-selling author, corporate trainer, keynote speaker and management consultant. She is an industrial psychologist and manufacturing technologist, and writes books -- published in seven languages -- on the efficient management of businesses and organisations.