When Citizens Complain

by Norman Lewis, Patrick J. Birkinshaw

Law scholars argue that the privatization of services in Britain does not relieve the government from the responsibility for ensuring that those services are provided with justice and fairness as well as with the effectiveness and efficiency required by profit making institutions. They set out an agenda for reforming how citizen complaints against bureaucracy are dealt with. Distributed by Taylor & Francis. Annotation copyright Book News, Inc. Portland, Or.

231 pages, Paperback

First published January 1, 1993