Written from a practical management perspective in a clear and engaging style. It includes full coverage of operational issues and introduces the major academic debates of relevance to the field.This Value Pack includes student access to a dynamic Online Course, specially created to facilitate active learning. Perfect for instructors wanting to deliver more of their course content via the Web, enrich their students learning experiences using cutting-edge technology, and/or reach more students via distance learning.This ready to use material is available specially referenced to your textbook.