SLA Framework CD-ROM: Service Level Agreements Framework

by Andrew Hiles

SEE 1931332452 for the 2008 Edition! ========================== Previously, the thought of developing a Service Level Agreement was a daunting prospect. No more. SLA FRAMEWORK TM brings together the critical elements needed to build a Service Level Agreement. All you do is choose the plan elements you require, load them into a standard word processor, edit them to your specifications, and you're done! It's that simple. No programming experience required. SLA FRAMEWORK(tm) is easy to operate. It will save you days, weeks, possibly even months of valuable time. Now every I.T. Service professional can have effective SLAs! As part of our ongoing commitment to support SLA FRAMEWORK TM, we encourage your comments and suggestions. Future updates will incorporate your input. After all, that's how SLA FRAMEWORK TM was inspired - by service professionals like you! In fact, future updates for those who purchase a complete system will cost a fraction of the original product. That's just another way we'll keep your costs for SLAs as low as possible. Getting started with SLA FRAMEWORK TM is easy. Simply copy the SLA FRAMEWORK TM files onto a subdirectory designated for Service Level Agreement development. Simply use the files you desire, and customise them to your specifications using Word 97 or any compatible word processing software.

500 pages, CD-ROM

Published September 1, 1999