Out of Control: Cases of Debt-collection Abuse in America

by Bill Bartmann

The debt-collection industry has way more than a few "bad apples." Here are a few examples of what collectors have said to coerce- "Child protective services will have to take your kids."- "You're going to jail [for an $85 debt]"- "We're going to hound you until the day you die."- "You better kiss your daddy goodbye."How is it that one company can 3,000 complaints against it and still be in business?It's a sad fact that these abuses happen all the time in the debt-collection industry, and it's outrageous to hear industry trade groups first deny the problem, then claim that only a few "bad apples" caused it.In this book Bill Bartmann, an industry insider, shines a spotlight on the shocking extent of consumer abuse by debt collectors. You'll also find a set of specific proposals for ending the abuse and restoring dignity to consumers at a time when they need help, not harassment.

Hardcover

Published January 1, 2011