THE TOP SELLING FIRST-TIME MANAGER SERIES HAS SOLD OVER 500,000 COPIES
Every manager must be prepared to face tough situations that management training never warned them about. This is the go-to resource for handling everything from a disruption in workflow to managing a hostile workplace, and even handling an international pandemic.
As a manager, you are prepared to face any challenge when it comes to the work at hand, but you may not be ready to overcome a hostile work environment, a catastrophic disruption in workflow, or any other of a multitude to challenges that can arise, seemingly from nowhere.
Paul Falcone, author of 101 Tough Conversations to Have with Employees and HR and leadership expert will help you master unforeseen challenges in the workplace,
Individual Whether issuing disciplinary actions, losing a key member of the team, delivering bad news to your boss, or even being set up for pretaliation, there are steps you can take to overcome these challenges.Departmental or Team Inheriting a new team can be tough and, even worse, handling internal disputes can cause a serious disruption in workflow and impact a team’s energy.Company When the company faces challenges, they often pass that stress to managers. As a manager, you must maintain a positive environment and it’s not as difficult as you think.Social and Global You must master the skills of listening, stress management, and knowing how to navigate your own emotions during any global crisis.This timely follow-up to the go-to manual for management training, The First-Time Manager, will teach you how to face tough situations you never expected to face.
This is definitely not a book for managers in a small to medium sized business but more for a manager in a giant corporation. Most of the book is a bit vague on execution of strategies and mostly goes over how one should beurocratically & legally approach situations. It repeats a lot of information over and over again and generally assumes genders in what roles HR, employees, Supervisors are and changes the wording depending on the situation. Listening to it through an audiobook it's a bit distracting. Most of the crisis are a bit over the top like an active shooter situation, an employee physically assaulting yourself or another employee and basically says to run away and ask your boss for help. I don't think I was the target demographic for this book, I'm a manager at an independent local business with 8 or so people so if I used 2/3rd of the approaches in this book I would basically have the whole place turn on me. Most of the way things are approached in the book are constant complaints everyone has with distant/clueless upper management that doesn't actually know what's going on and has a lot of language that's every professional and assumes everyone is hardwired to follow correct policies and procedures at all times. Again, maybe the last 8 jobs I've had from large chains and national businesses to now a small independent business are irregular but most of the book seemed just out of my element and not too helpful.
2.5/5. Fine primer for new folks but could be 1/3 the length and not heaps of information within the cover. Not better than other books out there. Definitely not "crisis" management - it basically just covers situations where you probably have a disgruntled employee for whatever reason. Very tame.
The book is basically just a word of advice followed by numerous unnecessarily wordy, managment-talk arguments the author likely had with themself in the shower. Esprit de l'escalier porn with a management twist.
Overall, an extremely USA-sian book. Lots of irrelevant information for anyone not reading this in the States. (There's even a chapter on active shooters. I wouldn't call this necessary information for new managers...)