Having spent a bit of time in Amman, Damascus, and Jerusalem myself, I really enjoyed reading Orbach's impressions and experiences there. I don't speak Arabic and only spent a week or two in each city, so his deeper perspecive and conversations he had was fascinating for me.
Like another reviewer said, despite the fact that Orbach has more of a Jewish background, I felt he was pretty unbiased so far as that goes. I've read a number of books coming more strongly from either a pro-Israel or a pro-Palestinean perspective and appreciated this relatively balanced viewpoint.
One section I found very thought-provoking was Orbach's discussion of the sort of thinking that should be done on the part of American government before intervening in another country, and the need for increased understanding of the needs, interests, and desires of local stakeholders. As he points out, even if the long-term goal of a military intervention is greater peace, stability, and democracy, it's essential to recognize that in the short-term this will cause significant destruction, fear, death, and uprooting of the lives of individuals. This of course wouldn't be the only factor in a decision to intervene, but shouldn't be discounted and a greater effort should engage in dialogue with citizens about their hopes and desires.
I also found his description of Syria prescient considering current events. He describes the balance that was maintained between the regime and individual citizens, with the regime allowing individual to achieve a reasonable degree of peace, success, and happiness - as long as they do not question the regime. "It is possible for a police state's citizens who are not a part of the regime's power base to achieve success and happiness. However, citizens' interests are only a priority for authoritarian regimes as they relate to maintaining stability and the status quo." He predicts that "should they decide to challenge the regime's ownership of the public domain, then the regime will come into the people's private worlds with crushing force and brutality to demonstrate its might."
Overall, a fascinating book written on the eve of the Iraq war, and a great way to come to a fuller understanding of the daily lives, hopes, and dreams of ordinary middle easterners.