In your volunteer or paid human service position, are called upon to work with challenging topics on a short-term basis? Do you ever feel lost or confused about what you can actually accomplish in a short-term interaction with a woman in crisis? This guide is for you--a realistic overview of how you can help and how to define your role. A helpful guide intended for people working with battered women on a short-term volunteers in crisis hotline or residential settings, crisis workers, hospital personnel, and informal helpers such as friends. Provides useful sections Domestic Violence Dynamics; Active Listening Skills & Empathy; Boundaries; Interaction Tips--Do's & Don'ts; Sharing Pain; Self-Care; Resources; Sample Safety Plan. This booklet is perfect for use in training sessions and as an ongoing quick reference. It is also a convenient primer on general interaction skills.