顧客満足のサービス戦略―競争優位を実現させる6つの実践プラン

by William H. Davidow

Tankobon Hardcover

About the author

Bill Davidow has been a high-technology industry executive and a venture investor for more than 30 years. In 1985, he founded Mohr Davidow Ventures, a venture capital firm and continued as an active advisor after stepping down as a general partner. Davidow is the author of Marketing High Technology and a co-author of Total Customer Service and The Virtual Corporation. His latest book is, The Autonomous Revolution—Reclaiming the Future We’ve Sold to Machines