Handling aggression and violence at work: A training manual

by David Leadbetter, Robin Trewartha

This manual is intended to help staff to maximize their safety through increased understanding of the reasons why violence and aggression occur in work scenarios. It equips staff with a range of effective responses that include: techniques in assertiveness training; problem-solving processes to de-escalate confrontations; and guidance on how to develop a small number of elementary self-defence skills - called breakaway - for use in situations where physical safety is actually threatened. The text is also aimed at helping managers and policy-makers break the cycle of ineffective response to aggression and violence by creating the opportunity to identify the skills needed to manage a work culture that de-escalates violence effectively.

160 pages, Paperback

First published January 1, 1996