Six Sigma: Basic Tools and Techniques

by Donna C.S. Summers

With a focus on training, "Six Concepts, Tools and Techniques" captures the fundamentals of Six Sigma methodology and shows how to use its tools and techniques to improve customer satisfaction and business performance. Offering a practitioner's point of view, this book covers key topics such as leadership and strategic planning; creating a customer focus; quality function deployment; teams and teamwork; DMAIC problem-solving; measures and metrics; project management; statistical methods; control charts; design of experiments; reliability; failure modes and effects analysis; and lean manufacturing. Realistic industry examples support each topic and thoughtful take away tips make it an excellent industry reference. Focuses on key topics such *Leadership and Strategic Planning *Creating a Customer Focus, *Quality Function Deployment *Teams and Teamwork *DMAIC Problem-Solving *Measures and Metrics *Project Management *Statistical Methods *Control Charts *Design of Experiments *Reliability *Failure Modes and Effects Analysis *Lean Manufacturing. An excellent resource for anyone who is in business working with Six Sigma.

416 pages, Paperback

First published September 8, 2006

Reviews

[Tony Martinez · Rating 5 out of 5]

This is a great book and I keep it on my desk, rather than my shelves. Great reference tool and a great beginner six sigma tool.

[Mehul Sheth · Rating 4 out of 5]

Skimmed through-details of tools to be used. Good reference for six sigma projects.