Interpersonal Communication: Advanced | 50-Minute Manager Series

by Tricia Murphy

Self-study or classroom training


The 50-Minute Manager Series was designed to cover critical business and professional development topics in the shortest time possible. Our easy-to-read, easy-to-understand format can be used for self-study or classroom training, or even office training. With a wealth of hands-on exercises, the 50-Minute books keep you engaged and help you retain critical skills.

Use this book to learn advanced interpersonal skills. This includes identifying communication styles and communicating verbally and nonverbally; identifying the components of a first impression, and learning how to build rapport and build positive relationships; using paraphrasing, and providing positive and constructive feedback; identifying types of supervisors, and learning how to present ideas and negotiations to supervisors; communicating with colleagues and subordinates in various situations; responding to customer complaints and handling vendor contracts; and identifying and working within the organizational culture.

Table of

Chapter 1: Communication Styles and Methods
Communication Styles
Verbal and Nonverbal Communication

Chapter 2: First Impressions and Building Rapport
The Importance of First Impressions
Building Rapport
Building Credibility
Building Positive Relationships

Chapter 3: Building Relationships Through Feedback
The Importance of Feedback
Providing Feedback
Providing Constructive Feedback

Chapter 4: Supervisors
Understanding Supervisor Styles
Promoting Ideas
Handling Human Resource Issues
Resigning from Your Job

Chapter 5: Colleagues and Subordinates
Communicating with Colleagues
Communicating with Subordinates
Dismissing a Subordinate

Chapter 6: Customers and Vendors
Communicating with Customers
Communicating with Vendors

Chapter 7: Organizational Culture
Understanding Organizational Culture
Elements of an Organizational Culture
Positive Organizational Culture
Cultural Networks
Managing Physical Culture
Managing Emotional Culture
Empowering Employees

102 pages

Published August 11, 2015