Aligning Training and Client Expectations

by Michael Brenner

There are no promises that a training session will be a success. In fact, there most certainly will be some friction between a trainer and a client. However, you can improve the chances for a positive interaction by ensuring that the expectations of your client and the training you plan are in alignment. Open communication and confirmation in writing will help both sides understand what is expected and what will be delivered. This Infoline explain how you as a trainer can approach the engagement with HEART - honesty, empathy, accountability, resiliency, and trustworthiness offer tips on handling the contracting process outline the advantages and disadvantages of various data collection methods provide guidance on how to achieve a successful intervention so that training recommendations are implemented.

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About the author

Michael Brenner has been recognized as a Forbes top CMO influencer, a Top Business Keynote Speaker by the Huffington Post and a Top Motivational Speaker by Entrepreneur Magazine. He is CEO of Marketing Insider Group, where he has worked with more than 75 brands in building effective content marketing and employee activation programs.
A sought-after speaker and co-author of two other books, Michael held 50 different jobs prior to starting his company. Much of his insight and the advice he shares stem from these experiences and a myriad of situations dealing with virtually every type of person: from empathetic – to mean – to everyone in between. These daily encounters, along with his innate emotional intelligence, make him an authority on how to use the power of empathy to get what you really want.
Michael’s motivating words have helped countless others live happier, more fulfilling lives by inspiring people just like you to take action that creates true impact. Learn more at MeanPeopleSuck.com.