Serve Right: Everyone's Straight Talk Guide to Customer Service Success

by Steve Ventura

When you accepted employment with your organization, you took on a significant taking care of the people who keep your business IN business – YOUR CUSTOMERS. No job is any more important than that ... no function is more closely linked to your organization's mission and its overall success.Whether you're a seasoned professional with years of customer service experience or someone just starting in that field, no matter if this is your ideal job or just one stop on a larger career journey, you need to be successful. You need to ...Serve Right. This book will show you how!

Genres: Business

80 pages, Paperback

First published January 1, 2009

Reviews

[Samuel · Rating 2 out of 5]

If you've never read a book about customer service, attended a customer service workshop, or watched a customer service video, this slim volume might well be useful. If, however, you have done any of those things, you'll likely find this book to be a warmed-over collection of trite quotes and hackneyed advice that adds nothing to what you've previously encountered.