This is the first book I ever read about September 11th and, quite possibly, my last simply because the authors did such and outstanding job with the interviews that I have no need to pick up another.
Never Forget is not a very long book at all and I can usually get through a book this size in about two to three days. However, the sheer horror and devastation described by many of those interviewed brought me such grief that I was forced to put it down several times, making it the most difficult book I have ever tried to get through.
Mr. Fink divides the book into three parts: events just before and leading up to the crash and how many were able to escape the towers, accounts of the NYPD and the FDNY, and the resuce and recovery accounts of many volunteers. There is also testimony of Flight 93 passengers as told by their loved ones right before the plane crashed and a few accounts of the devastation left at the Pentagon. The eyewitness accounts of the New York Police and Fire departments get a little repetitive at times when different officers give their own versions of the same stories, which to me seemed unneccesary.
The most memorable accounts in my opinion belong to civilians--those who escaped the towers and their horrifying descent down countless flights of stairs to get outside. Equally engaging is LT.Col. Ted Anderson's account at the Pentagon and those of the passengers of Flight 93 and the AirFone telephone operators, the flight attendants and the family of those lost, the volunteers and the construction workers.
Never Forget is not an easy read, but I can't imagine not doing so in order to fully understand and empathize with those who were there and needed us to listen to their stories of that fateful day.