Supervision in the Hospitality Industry, Study Guide: Applied Human Resources

by Jack E. Miller, Karen Eich Drummond, John R. Walker

This Fifth Edition provides comprehensive coverage of the principles, theories, human relations techniques, and decision-making skills that are required to manage a workforce to profitable results. It helps managers satisfy obligations to owners, customers, and employees while maintaining a positive work climate, developing job expectations, disciplining marginal employees, and addressing workplace diversity.

144 pages, Paperback

First published September 22, 2006