Perfect Phrases for Dealing with Difficult Situations at Work: Hundreds of Ready-to-Use Phrases for Coming Out on Top Even in the Toughest Office Conditions

by Susan Benjamin

This book provides the right phrase for every situation...every time. No matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of "Perfect Phrases for Dealing with Difficult People", this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of sticky circumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: handling criticism and being heard criticizing; picking up the ball when someone else has dropped it; getting credit for your project when an associate takes the praise; and deflecting a flirtatious client or coworker. Filled with phrases for every mistake, mix-up, and mishap, this guide will be become your best friend in the workplace. There are no difficult situations...when you have "Perfect Phrases."

Genres: Self Help, Nonfiction

226 pages, Kindle Edition

First published July 3, 2008

Reviews

[Christine Farmer · Rating 4 out of 5]

I bought this book years and years ago. Things are going really well for me at work, but my hands are very full, and there are a lot of new challenges and responsibilities coming my way. I'm glad this was in my library to consult for already-constructed phrases to help me assertively address some issues I was facing.

[Gail · Rating 3 out of 5]

I was curious to see what sorts of phrases this book would contain, and wondered if any would be useful for dealing with my very reactive and emotionally incontinent boss! Actually, I tried one with her, but it didn't seem to work - I think the book is more for people in big businesses where people are all focused on a common goal, and it's more for employees dealing with employers, rather than vice versa. Ah well - a lot of what it said made sense, and I'm sure would be useful in other situations.

[Renee' · Rating 2 out of 5]

This book is more for large corporations and not so much for a library system. The phrases also become repetitive after awhile and would pertain to almost all situations mentioned in the book.

[Amber · Rating 2 out of 5]

Some good ideas. Some will probably get you fired in today's world but those were worth the giggle.