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The Itil Experience: 67 Real Life Remarkable Itil Experiences
WE CALLED OUT FOR YOUR STORIES - to Be Part of the First Crowdsourced ITIL Experience Book - WE WERE BLOWN AWAY - 67 Expert authors called in and left their real life stories behind, for the world to share. THIS BOOK IS ALL ABOUT BEING REMARKABLE - It is a manifesto about the death of the ITIL-best-practice-good-for-you complex and the rise of truly amazing applications of IT Service Management with ITIL, which market themselves with ideaviruses, sneezers, tribes and hives.
The challenge of the Book is this: Stop trying to slap ITIL onto something after it is done. You need to build IT Service Management into the product/service experience itself, or you will never find the time or money it takes to make your offering successful. If you keep making average products and services for average people, you're going to fail.
PICK AND CHOOSE - Please read this Book quickly. Find examples that resonate with you, and chew them up. Our goal is to show you a wide range of remarkable stuff-to challenge you to realize that ITIL takes many forms and that if you choose to, you can bring this thinking to your career, your job, your product.
This Book is a sketchBook, not a manual; it is designed to shine some light on the edges. Some of the ideas in this Book will not work, cannot work, and have not worked. Others have been huge successes, both commercially and socially.
What they all have in common is that they are YOUR stories. They represent the tough work done out there. Stuff to get you going. It is a great resource -- lots of research, plenty of tips, and loaded with detailed anecdotes offering a unique insight into the ITIL universe.
If you are new to ITIL, this Book will help you figure out how to get up and going. If you are a casual user, this Book will give you ideas on how to hone those skills. If you are an expert, this Book will surprise you with how others use ITIL, and how much more you can learn, find out how ITIL has been implemented all over the world. Let it inspire you to begin, continue with or complete your ITIL journey.
We compiled your 67 stories to help users of ITIL see what we mean when we talk about remarkable IT Service Management. Every single story in this Book is about the edges. These are companies (big and small) and individuals (successful and not-yet-successful) who made the scary choice to stand out and be remarkable. As a result of doing something wonderful, out of the ordinary, or just GREAT, they have managed to create a service/experience worth talking about.
The challenge of the Book is this: Stop trying to slap ITIL onto something after it is done. You need to build IT Service Management into the product/service experience itself, or you will never find the time or money it takes to make your offering successful. If you keep making average products and services for average people, you're going to fail.
PICK AND CHOOSE - Please read this Book quickly. Find examples that resonate with you, and chew them up. Our goal is to show you a wide range of remarkable stuff-to challenge you to realize that ITIL takes many forms and that if you choose to, you can bring this thinking to your career, your job, your product.
This Book is a sketchBook, not a manual; it is designed to shine some light on the edges. Some of the ideas in this Book will not work, cannot work, and have not worked. Others have been huge successes, both commercially and socially.
What they all have in common is that they are YOUR stories. They represent the tough work done out there. Stuff to get you going. It is a great resource -- lots of research, plenty of tips, and loaded with detailed anecdotes offering a unique insight into the ITIL universe.
If you are new to ITIL, this Book will help you figure out how to get up and going. If you are a casual user, this Book will give you ideas on how to hone those skills. If you are an expert, this Book will surprise you with how others use ITIL, and how much more you can learn, find out how ITIL has been implemented all over the world. Let it inspire you to begin, continue with or complete your ITIL journey.
We compiled your 67 stories to help users of ITIL see what we mean when we talk about remarkable IT Service Management. Every single story in this Book is about the edges. These are companies (big and small) and individuals (successful and not-yet-successful) who made the scary choice to stand out and be remarkable. As a result of doing something wonderful, out of the ordinary, or just GREAT, they have managed to create a service/experience worth talking about.
252 pages, Paperback
First published November 2, 2009
2 people want to read
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