Managing for Quality and Performance Excellence

by James R. Evans, William M. Lindsay

Prepare for success in quality management today with this leading text that focuses on the fundamental principles of total quality and emphasizes high-performance management practices, such as those reflected in the Baldrige Criteria. These authors are experienced leaders in the fields of performance management and quality. Look no further for the definitive resource for coverage of ISO 9000 certification, Six Sigma, and the U.S. Malcolm Baldrige National Quality Award standards. A wealth of current examples from leading organizations throughout the world reflects quality as they emphasize the practical aspects of the book's managerial focus and pertinent technical topics. You can efficiently prepare to become an ASQ Certified Quality Manager, as this edition covers most of the Body of Knowledge required for ASQ certification. It's everything you need, now and throughout your career, to ensure quality management success.

Genres: Business, Textbooks

816 pages, Hardcover

First published January 1, 2007

About the author

Dr. James Evans is licensed in clinical and school psychology. Following graduation with a bachelor's degree in education, and a tour of duty in the U.S. Army, he taught in a public high school. Later he earned a master's degree in psychology. After working for three years at a state hospital and a county mental health center, he attended Peabody College of Vanderbilt University where he received a Ph.D. degree in psychology. He was on the faculty of the Psychology Department at the University of South Carolina for thirty years, and is retired from that position. He has completed postdoctoral work in neuropsychology at the University of California at San Francisco, the University of Georgia and the Medical College of Georgia. For over thirty years he also has maintained a successful private practice involving working with children and adults in hospital, school, prison, and private office settings. He has expertise in psychological, neuropsychological and psychoeducational assessment, as well as years of experience in psychotherapy and neurotherapy.. He is the author of thirty-five journal articles and five book chapters, and editor or co-editor of eight psychology-related books, including Rhythm in Psychological, Linguistic and Musical Processes, published in 1986. Presently he is self-employed as a psychologist at the Sterlingworth Center in Greenville, SC.

Reviews

[Ritu · Rating 2 out of 5]

OM 5630 - Stan State - OMBA - Spring 2025 - Semester #1

[Doug · Rating 4 out of 5]

I use this as a textbook for a class I teach at Purdue College of Technology. Approximately 2/3 of the book covers topics about developing a management system suitable for producing high quality products and services. The last 1/3 covers basic statistics for detecting and diagnosing quality problems, reducing the defect rate and then monitoring production.

The book has real-world examples and the publisher provides great resources for students and instructors. I wish all authors and publishers did as good a job.

[Jean · Rating 2 out of 5]

Geared mostly towards manufacturing careers. Most of the concepts are already integrated into modern management style. Listen, Listen and listen some more.

[Michele · Rating 2 out of 5]

Boring. Long-winded. Unhelpful.
I wasn't expecting a picture book by any means, but this text was unnecessarily wordy and difficult to understand. And don't get me started on the price.

[Sean · Rating 5 out of 5]

I really enjoyed this one.

[Ayham · Rating 4 out of 5]

Good for quality beginners, as it describe the definitions of comprehensive range of quality terminology's beside its practical examples for sure

[Marlon Fernandez]

chapter 10

[Thảo Nhiêu]

really helpful