Corporate Conversations: A Guide to Crafting Effective and Appropriate Internal Communications

by Shel Holtz

"Everything a company says sends a message to its employees. Organizations that communicate well with their employees boast higher profitability, better customer acquisition and retention, and enhanced reputation. Without a strategically managed employee communications strategy, results suffer.

"Corporate Conversations" is a comprehensive guide to crafting and delivering vital internal messages. The book covers a broad range of issues, including:

* the four types of corporate and business communications (human resources, business-related, legal, and informal)

* how to communicate bad news

* managing employee-to-employee communication

* how to measure the impact of internal communications

With valuable strategies for aligning all business correspondence with the company message, "Corporate Conversations"shows professionals at all levels how to improve their communication skills and maximize the power of both traditional and hi-tech communication tools."

Genres: Business, Nonfiction

288 pages, Hardcover

First published September 1, 2003

Reviews

[Michelle Young · Rating 5 out of 5]

Excellent! Covers EVERYTHING. So good, I bought a copy of it for keeps too after checking it out from the libary.

[Allan · Rating 3 out of 5]

A practical, readable book on the topic. Neither jargon-filled nor academic, it covers pretty much all the aspects of internal communication relevant to any size business. Includes useful appendices with specific recommendations on fundamental things like email and other types of messaging, and evaluating your organization's effectiveness in internal communication.

[Tara · Rating 5 out of 5]

A must-read for any business leader executing Corporate Communications.

[Mike Love · Rating 4 out of 5]

A practical guide to effective conversations in the workplace. Thought provoking.

[Leigh · Rating 3 out of 5]

It has some interesting and helpful ideas, but definitely needs to be updated. There's a lot of focus on how people print out info from online to read later, among other very outdated practices.

[Mary X · Rating 2 out of 5]

Skip this book unless the 2010 edition has been updated and is available. The 2003 read as very outdated in my business communications class.