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Quality
One of the best ways to learn the fundamental concepts of statistical process control and quality assurance is through application. This text provides clear explanations of popular quality tools and techniques, insightful case studies, plentiful illustrations to support explanations, and subject matter relevant to the challenges faced by today's organizations. The examples, cases, and problems have been carefully cultivated from real-life experiences of people who apply quality assurance tools and techniques in their day-to-day work activities. Contributors represent a wide cross-section of industries, including utilities, hospitals, manufacturing, government, services, and building trades.
Unknown Binding
First published June 1, 1996
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