This is a summary report on a study of innovations to promote student success and retention in a diverse sample of US undergraduate institutions. There was a considerable mix between large and small schools, public and private schools, religious and non-religious. There were even a smattering of same sex institutions. The range of institutions is laudable, except that it rendered parts of the report less relevant to a reader, depending on their institutional setting. The report is fairly thorough and ends up in the right place. It is written as an education trade book/report, which suggests more than a little repetition, jargon, and cumbersome paragraphs and not much in the way of style or readability.
The problem is a worthwhile one, given what we know about changing labor markets and demographics, it is increasingly important to get more students, especially those from more disadvantaged backgrounds to do well in school, to not drop out, and to finish school in a timely manner. The question is how to do this. One cannot send students back for another crack at 8th grade or high school, but must work at educating the students that are provided. One can not expect that educational financing will loosen up any time soon or that prices will be coming down. Moreover, universities are very complex collections of smaller units that are problematic on their own terms but certainly very difficult to coordinate. Universities generally don't fit the overly neat critique of wasteful chaos -- the data on costs and results would look very different if they did. But universities do have a hard time having more of the moving parts coordinate with each other.
With this in mind, the book focuses on efforts to build a culture supportive of undergraduate learning and reach a balance with research and other tasks that sometimes distract universities from their primary tasks of educating. Of more immediate interests are efforts to socialize students to the college experience, watch their progress for signs of problems, and then intervene where necessary once problems are addressed to keep the student in school. Some general patterns are identified, but they are very general, bordering on the generic and one gets the idea that the angels and devils are in the details of particular cases. Unfortunately, the examples are not detailed in sufficient detail to really understand what is going on. ... and with thousands of students and hundreds of faculty, each of these institutions is a separate case embedded in a very particular environment with its own requirements.
So the book really cannot provide the detailed help it seeks to, but that is OK, because the basic story can be readily used and experimented with at one's home institution.
All in all, it is OK for the genre, but I do not like the genre. I enjoyed reviewing the effort, however, and the book has value.