Total Customer Service: The Ultimate Weapon: A Six Point Plan for Giving Your Business the Competitive Edge in the 1990's

by William H. Davidow

Book

Hardcover

Published January 1, 1996

About the author

Bill Davidow has been a high-technology industry executive and a venture investor for more than 30 years. In 1985, he founded Mohr Davidow Ventures, a venture capital firm and continued as an active advisor after stepping down as a general partner. Davidow is the author of Marketing High Technology and a co-author of Total Customer Service and The Virtual Corporation. His latest book is, The Autonomous Revolution—Reclaiming the Future We’ve Sold to Machines