Ongoing Crisis Communication: Planning, Managing, and Responding

by W. Timothy Coombs

Crisis communication is the lifeblood of crisis management: When communication is ineffective, so is the crisis management effort. Emphasizing the role of communication, W. Timothy Coombs uses a three-staged approach to crisis management-pre-crisis, crisis, and postcrisis. He reviews the latest research, explains how crisis communication can prevent or reduce the threats of a crisis, and provides guidelines for how best to act and react in an emergency situation.

Genres: Nonfiction, Communication, Business

248 pages, Paperback

First published January 28, 1999

Reviews

[Amy · Rating 3 out of 5]

Good resource book for crisis communications.

[Lee · Rating 1 out of 5]

Highly theoretical nonsense cooked up by an academic in need of theory to prove that he belongs in the academy. A practical focus would be much more useful for a topic like crisis communication management.

Read the first chapter.

[Lauren · Rating 2 out of 5]

Yea....textbooks