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How to Reduce Workplace Conflict and Stress: How Leaders and Their Employees Can Protect Their Sanity and Productivity From Tension and Turf Wars
An alarming 88% of Americans cite hostility, desk-rage, and workplace incivility as top concerns. How to Reduce Workplace Conflict and Stress will help executives, supervisors, and managers--and the people who work for them--protect pride, profit, and productivity from these disabling emotions. Most individuals react to workplace frustration with nearly invisible habits that drive wedges between people and groups. And workplace aggravations are constant--even just a handful a day means thousands per year, per employee!
Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how
Handle the daily onslaught of frustration without losing momentum, mood, or confidence.
Avoid the conflict and cynicism that drains profits, resources and relationships.
Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers.
Experience the fiscal and personal benefits of being "hard on the problem and soft on the people."
Replace bitterness about the past with shared responsibility for the future.
Create a blame-resistant, emotionally resilient workforce.
How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars.
Responding to frustration with blame and defensiveness is not human nature; it is a reflexive response that can be changed. How to Reduce Workplace Conflict and Stress shows you how to protect productivity and maintain unity between leaders and employees, even during periods of uncertainty and rapid change. Protect your career and workplace from the hidden costs of workplace tension and hostility. With How to Reduce Workplace Conflict and Stress, you will learn how
Handle the daily onslaught of frustration without losing momentum, mood, or confidence.
Avoid the conflict and cynicism that drains profits, resources and relationships.
Discover why anger makes people irrational, lonely, and depressed and how to quickly calm agitated colleagues and customers.
Experience the fiscal and personal benefits of being "hard on the problem and soft on the people."
Replace bitterness about the past with shared responsibility for the future.
Create a blame-resistant, emotionally resilient workforce.
How to Reduce Workplace Conflict and Stress is the insider's guide to achieving fiscal and emotional successes that energize and sustain workforces. For more than a decade, these universal principles have saved organizations millions of dollars.
224 pages, Paperback
First published July 31, 2005
13 people are currently reading
80 people want to read
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Displaying 1 - 13 of 13 reviews
September 21, 2015
I don't know how many times during the last 4 weeks have I thought about what stress is doing to my body. Work stress is something that I was sleeping and waking up with and this massive black shadow was covering every part of my day. Final step was me being distressed after this work week ended and as I crashed on my bed, exhausted, shivering, with need to hear nothing, feel nothing just sleep. And I did that – I slept for 4 days. I have to find a way to cope with avalanches better. It’s just a click in my head where I need to tell myself Jesus, let it go a little bit, and because of this reason, I don’t think there is a book in the world that is going to help me better than my intuition. Just in the end when all was blurred and sponged out – water and my bed seemed like the only perfect and adequate solution. At this moment I can’t be grateful enough for not being an insomniac.
January 22, 2019
Changing your thoughts = changing everything else
The bad: this book needs a better editor. There are some pretty glaring formatting and typographical errors throughout that can be confusing in places.
The good: everything else! Outstanding philosophies that made me consider things that had never before occurred to me. Using the techniques presented, I have already softened a years-long conflict with a coworker who treated me horribly when I was her subordinate. I can see now that she’s painfully insecure and sought to discredit me to make herself look better. I can also see where my reciprocity just made the situation worse.
This book has changed how I see a lot of people’s behaviors. As a result, I’m far more patient, reflective and understanding, which leads others around me to do the same. Energy is contagious!
I want to provide copies of this book to the entire administration where I work. In fact, I believe in it so strongly, I just might.
The bad: this book needs a better editor. There are some pretty glaring formatting and typographical errors throughout that can be confusing in places.
The good: everything else! Outstanding philosophies that made me consider things that had never before occurred to me. Using the techniques presented, I have already softened a years-long conflict with a coworker who treated me horribly when I was her subordinate. I can see now that she’s painfully insecure and sought to discredit me to make herself look better. I can also see where my reciprocity just made the situation worse.
This book has changed how I see a lot of people’s behaviors. As a result, I’m far more patient, reflective and understanding, which leads others around me to do the same. Energy is contagious!
I want to provide copies of this book to the entire administration where I work. In fact, I believe in it so strongly, I just might.
September 12, 2024
Some good info buried in there, but pacing and flow felt off and I had a tough time getting into it.
January 21, 2021
Emotional intelligence simplified
December 31, 2015
Actual rating: 8.5/10
I finished this some time back, but wanted to read it again. What's striking about this book is the focus on improving yourself - shifting your attitude, perspective and way of thinking - to hone your empathy and manage workplace conflict. Key takeaways: adopt an attitude of gratitude and appreciation; assume that everyone is flawed (so there's no point getting mad), but that most people are reasonable, but may have hidden constraints or pressures that shape their behaviour ("baby in the back seat").
I finished this some time back, but wanted to read it again. What's striking about this book is the focus on improving yourself - shifting your attitude, perspective and way of thinking - to hone your empathy and manage workplace conflict. Key takeaways: adopt an attitude of gratitude and appreciation; assume that everyone is flawed (so there's no point getting mad), but that most people are reasonable, but may have hidden constraints or pressures that shape their behaviour ("baby in the back seat").
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July 9, 2016Good points and practices
I appreciated the articulation of steps to minimize blaming behaviors and promote healthy and appreciative behaviors. However, many times throughout the book the author went on about the great things she had done in different settings, in a way that put me off. I like to read real case scenarios, but could have done without the, what seemed to me, excessive amount of self congratulatory remarks.
I appreciated the articulation of steps to minimize blaming behaviors and promote healthy and appreciative behaviors. However, many times throughout the book the author went on about the great things she had done in different settings, in a way that put me off. I like to read real case scenarios, but could have done without the, what seemed to me, excessive amount of self congratulatory remarks.
December 15, 2013
great book for both work and personal life. Understanding how conflict affects our bodies and lives is critical to high performing teams. I was privileged to have one on one teaching with Anna in these techniques, they work.
June 11, 2014
The advice offered in the book makes a lot of sense - it comes down to clear communication. There are many passages of the book that I have highlighted and plan to refer to again. I found that the examples in the book were very helpful. great read -- I highly recommend this book.
June 22, 2017
As seen in FYI: For Your Improvement.
***
I could do without the pseudoscience, but other than that, everyone needs to read this book.
***
I could do without the pseudoscience, but other than that, everyone needs to read this book.
June 19, 2012
I found the book helpful to a point, but never really got to the point it was helpful in complex work environment. One on one with folks it helps, but doesn't if you need to move your boss, etc...
January 22, 2015
Valid ideas, bad structure and way way longer than it needed to be.
October 31, 2015
Great book! I only wish there was a workbook
April 13, 2017
Overall, the author had some decent information about dealing with difficult situations and people at work. Although, the author seemed to be self-promoting, I generally liked her ideas and I believe that her strategies will prove successful.
Displaying 1 - 13 of 13 reviews