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Starting and Operating Live Virtual Reference Services: A How-To-Do-It Manual for Librarians
The minds behind Temple University’s real-time virtual reference desk walk you through six key steps to starting and operating a virtual reference * Preparation and planning
* Selecting software
* Deciding on staffing patterns
* Training reference personnel
* Marketing your live virtual reference desk
* Evaluating effectiveness The authors identify five service Basic, Homegrown, Advanced, Collaborative, and Corporate, providing strategies and tips for each. Loaded with graphics, checklists and examples, this how-to manual combines cutting-edge theory with the best examples of practical applications. An essential planning guide for all types of libraries.
* Selecting software
* Deciding on staffing patterns
* Training reference personnel
* Marketing your live virtual reference desk
* Evaluating effectiveness The authors identify five service Basic, Homegrown, Advanced, Collaborative, and Corporate, providing strategies and tips for each. Loaded with graphics, checklists and examples, this how-to manual combines cutting-edge theory with the best examples of practical applications. An essential planning guide for all types of libraries.
167 pages, Paperback
First published August 1, 2002
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