Software Engineering Set: Implementing a Quality Management System & Software Process Assessment and Improvement

by David N. Wilson, Terence P. Rout

This CD contains two publications, Implementing a Quality Management System, and Software Process Assessment and Improvement. Implementing a Quality Management System is a collection of research papers that focus on implementing a quality management system in a software environment. The varied experiences of the different authors highlight the pitfalls and success criteria of quality management implementation projects. These provide valuable pointers to anyone implementing a quality management system, whether from a large or small organization. Other books software on the market touch on implementing a quality management system, but this is the first to focus on the implementation. With the increasing emphasis on and public awareness of the techniques of process assessment, flowing from the ongoing development and validation of the International Standard for software process assessment now proceeding with the support of the SPICE Project, it is important that the flexibility and scope of the technique should be recorded, and that the potential benefits from its application should be made widely known. This electronic publication is among the first to present a wide-ranging view of the conduct and use of software process assessment, particularly in the context of improvement. The current literature contains significant material on the technique itself, both from a management perspective and from the point of view of individual assessment methods. There is little material available as a published collection, however, that addresses experiences with the use of assessment, particularly with respect to its use for driving improvement programs. It is this experiential flavor that is the primary distinguishing feature of this publication. Implementing a Quality Management Chapter 1: Implementing quality management systems standards (J. G. Phippen) Chapter 2: Designing quality management a software development metaphor (S. A. Frangos) Chapter 3: Customer oriented design of quality management systems (QMS): learning from industrial manufacturing (J. J. M. Trienekens and P. H. C. M. Thoma) Chapter 4: Making software measurement work (C. C. Shelley) Chapter 5: issues for the smaller organisation (R. Jack) Chapter 6: The implementation of quality systems and the application of ISO 9001 in two small software companies in the UK (B. Quinn) Software Process Assessment and Chapter 1: Software Process a Multi-Dimensional Perspective (H. Younessi) Chapter 2: Software Process Assessment - Benefits and Limitations (R. B. Hunter, E. M. Gray and W. L. Smith) Chapter 3: Different Approaches to Software Process Assessment (T. P. Rout and J. J. Gasston) Chapter 4: Emperical Studies of Software Process Assessment Methods (D. Goldenson, K. El Emam, J. Herbsleb and C. Deephouse) Chapter 5: Comparing Process Assessment BOOTSTRAP and CMM (J. Jrvinen) Chapter 6: Examination of the SEI Software Capability Model within an Infrastructural Context (V. Edgar-Nevill and D. Edgar-Nevill) Chapter 7: An Architecture for Quality Systems in Information Systems Departments (M. K. de Weger, H. J. Knol and H. M. Franken) Chapter 8: Multilevel Quality Management for Software Process Improvement (J. Simil and E. Koskela)

CD-ROM