This book mostly informs personal applications and is heavy on the "discover the other party's interests and negotiate a win-win solution" approach. Some food for thought and some interesting anecdotes.
I'd have liked a paradigm for when win-lose negotiations are desirable and how best to pursue such, but the point of this book was to deny that win-lose situations need exist. A bit idealistic.
I'm learning mediation, but this book really could be great for anyone who has conflict -- that's everyone right?? Just a really solid book on how to negotiate anything so that it's a win-win for everyone involved. Loved it.
Actually provides useful insight into conflict resolution and emotional maturity. Has actually helped me solve some problems. An unusually good self help book