"This Amazon bestselling 3rd edition of Technical Impact will provide you with four The collective application of these lessons has an important an IT function that is continuously improving its effectiveness to the enterprise. More importantly, the book explains how IT professionals and business managers can use collaboration, communication and persuasion to do that. More than technology, it is about continuously improving IT-business relationships through active interest, involvement and initiative. Unlike the ever-changing world of technology, these principles do not change. Technical Impact is intended for IT professionals and business managers who wish to make their IT management function more directly responsive to the businesses they serve. It will also give IT professionals insight into ways to make their IT career last and make it count, remain enthusiastic about their contributions and improve their sense of accomplishment and reward."
A book every IT professional managing a department/team from L5-L1 should read. Al Kuebler writes in a way that makes it extremely easy to grasp more complex topics that often take months/years to implement into a company culture. The main theme throughout is for IT to always find ways in avoiding cost, improving services, and increasing revenue. The secondary theme which I loved even more; were the many concepts outlined throughout that focus on IT being a strategic enabler for the business, not just a service provider through BRM emphasis, communication plans, plan/build/run clear delineation, best practice standards, IT continuous improvement, marketing the value proposition of IT, and more. Loved the flow charts throughout as well. Only reason why I gave this 4 stars was at times it was a bit repetitive. Overall, strongly recommend for all in IT to read. This book is the people side of IT (more important than tech) and very practical and tactical.
This book is full of gems for any CIO or aspiring CIO. The book is easy to read, well organized and I love the flow charts that succinctly summarize the well articulated concepts.
My takeaway from this book: the author's pervasive (and effective) use: "Avoid Cost, Improve Service, Increase Revenue". If we aren't doing one (or more) of those items....why are we doing it?