Jeffrey Pfeffer’s POWER starts by examining the extent to which job performance affects professional advancement, and his answer is likely jarring for even the most cold-hearted cynic: Not much, if at all. Political savvy and thirst for power are much better indicators for promotion. He uses the example of Miami-Dade County superintendent Rudy Crew, who was nominated for the Broad Prize for Urban Education three years in a row, significantly improved academic performance, and opened thousands of schools in the area to offset overcrowding, only to be voted off the school board shortly after being voted Superintendent of the Year by the American Association of School Administrators in 2008. Or the Veterans Health Administrator Ken Klizer, appointed by Bill Clinton, who adopted an outdated healthcare system and expanded its use for veterans by 6 million, instituted an electronic medical record system, and, according to BusinessWeek, set the groundwork for turning the VHA into “the best medical care in the US.” In 1999, Kizer faced strong opposition from Congress to renew his post, so, unable to play the power game, he relinquished his post.
And luckily Pfeffer doesn’t stop at only high-profile examples: he cites David Schoorman’s behavioral commitment study, which looked at how supervisors influence a worker’s performance rating if they pined for them in the hiring process. “What this research means is that job performance matters less for your evaluation than your supervisor’s commitment to and relationship with you.” The lesson: pay just as much attention to your relationship with your boss as you do to your actual job.
Pfeffer also suggests flattery. Jack Valentin, the head of Motion Picture Association of America and aide to Lyndon B. Johnson, once attended one of Pfeffer’s classes; after the class, Pfeffer thanked him for his attendance. Valentin, always the flatterer, sent Pfeffer a hand-written letter complimenting his thank-you – in the process, Valentin earned his name in this book (even if it wasn’t intentional). One of Pfeffer’s academic colleagues is currently studying the extent to which flattery is useful. She suspects, like many, that flattery follows an inverse-U curve: the more a person flatters, the less sincere he/she is viewed. As of yet, she hasn’t found the point at which compliments cease to be effective. And this is because of a catch-22 when it comes to flattery. You can either assume that the flatterer is just trying to butter you up (in which case, how could they even believe that such a see-through technique would work on someone like you?), thus generating negative self-thoughts (“my hair doesn’t look nice. He just wants to get in my pants”) and denigrating the company you keep, or you can accept the flattery at face value.
The lesson: Give sincere compliments as often as possible.
He also explains the ubiquity of shouting matches in the professional world by claiming that the perpetrator is often unduly awarded for his/her behavior. Most people are conflict-averse. They don’t want to cause a scene. They’ll bend to your will without much trouble. Pfeffer doesn’t extrapolate much on this point; he doesn’t recommend you start arguments for the sake of starting arguments – and it’s obvious, to me at least, to never start arguments with your direct superior if they can be avoided – but if I were to come up with another aphorism based on the same data, I’d probably say that you should always stick up for what you believe in, and never back down from a fight.
More, it’s not always clear what department allows for the clearest path to power based solely on a company’s mission statement. He uses the Whiz Kids at Ford to provide an example. Most CEOs in the early 20th century started off as entrepreneurs. Later on, in the ‘20s and ‘30s, they more often came from sales and marketing positions as those skills became more coveted. Then in the ‘60s and ‘70s, CEOs, like the Whiz Kids at Ford, started to come out of finance as shareholder value became a more popular predictor of company success (much to Peter Thiel’s chagrin, I’m sure).
The chapters on building resources and creating social networks were a little less substantive, at least from the perspective of someone who doesn’t even currently hold a “professional” job; mostly because it didn’t touch on what I think is probably the most important aspect of a strong social network: friends. Instead, Pfeffer lists six “scales of networking behaviors:” 1. Building internal contacts, 2. Maintaining internal contacts, 3. Using internal contacts, 4. Building external contacts, 5. Maintaining external contacts, 6. Using external contacts. That sounds great and all, on paper – and I’m sure it would sound really good at a professional presentation on social networking, but it’s practically useless. “Talk to people inside and outside of your company for business purposes,” would be a more concise standard of “networking behaviors.” Also, don’t “use” people solely for business contacts, and don’t talk to them solely for business reasons, even if that’s all you’re really interested in. Most people aren’t that obsessed with their jobs. They’ve got families and friends outside of work, and sometimes the best way to connect with someone (especially someone who works in a completely different department than you, which could be located in a completely different building) has nothing to do with work.
But I’m getting ahead of myself, because the chapter on resources came right before that. It was named, “Creating Something Out of Nothing,” and that feels like what Pfeffer did in the twelve pages he invested in the topic. Resources are great because more resources leads to higher quality contacts. For someone like me, though, with (admittedly) a lot of time on my hands, the only lesson I walked away with was to attend professional organizations and make as many friends as possible. It’s not bad advice, it’s just obvious.
One other thing I liked: The five rules on how to be a more powerful, persuasive speaker. I already returned the book to the library, so forgive me if my memories not exact.
1. Pause between sentences like a politician giving a speech, waiting for the audience to applaud (this echoes one of the first rules from The Charisma Myth).
2. Use contrastive pairs. (“I have smiled and I have wept,” “Night and day,” “light and darkness,” etc).
3. Use forceful, powerful gestures. (slam the table, slap/clap).
4. Put away the phone.
5. Act confident and you’ll be confident. Even if you’re not, it’s important to put on a show.
6. I know there were only five rules, but this one’s also important: Interrupt people.
All in all, I enjoyed reading Jeff Pfeffer’s POWER. I learned some things that I already knew -- but you can never get too much of (organizations don’t really care about you, Disney installed in every young mind a belief in the “Just World” fallacy and you can use that to your advantage by assuming power and leadership without asking for permission), as well as some interesting things that I assumed but didn’t really know (your relationship with your boss is just as important as your actual job performance, people will succumb to a huge amount of flattery before they start to see you as a suck-up).