A Survival Guide for Hotel and Motel Professionals

by Karen Levine, Alan Gelb

Checking In and Checking Out: A Survival Guide for Hotel and Motel Professionals is a lively, easy-to-read book that is full of anecdotes and useful information for the busy student or professional. Chapters One-Three encourage readers to evaluate their work and personal lives and set goals for the future. The authors introduce the Seven Guiding Principles, which form the core of this book. They ask readers to analyze how they spend their time and what tasks give them the most pleasure. They discuss time management and how to get organized. Chapters Four-Seven focus on the hotel work environment. The importance of teamwork, customer service, and stress management are discussed. Other chapters discuss the importance of sanitation and safety, concerns of those who work in the front of the house, security, public relations, and sales, among other topics. Throughout the book hotel and motel professionals from all departments share their experiences and advice about working in this profession.

216 pages, Paperback

First published August 30, 2004

About the author

Karen Levine is a prizewinning producer with CBC Radio. She worked for many years on CBC programs including As It Happens, The Sunday Edition and This Morning as producer of the “First Person Singular” series. Karen has won awards for her radio work, including two Peabody Awards(the Oscars of radio). Levine originally produced Hana’s Suitcase as a radio documentary and later made it into a book. Though she travels widely (most recently to Australia and Japan) to talk about the book, she makes her home in Toronto with her partner and her son.