Process Mining in Action: Principles, Use Cases and Outlook

by Lars Reinkemeyer (Editor)

Part I Principles and Value of Process Mining.- 1 Process Mining in a Nutshell.- 2 How to get Started.- 3 Identifying the right Use Cases.- 4 The Human Factor.- 5 Technology.- 6 Challenges, Pitfalls and Failures.- 7 Process Mining, RPA, BPM and DTO.- 8 Key Learnings.- Part II Best Practice Use Cases.- 9 Driving global change with the Digital Fit Rate in Order2Cash.- 10 Process Mining to optimize Customer experience and Business performance.- 11 Process Mining @ Production.- 12 Process Mining for operational efficiency in Purchase2Pay.- 13 Process Mining for Service Integrity in Healthcare.- 14 EDP Sales and Service Digitization.- 15 From Mining Processes towards Driving Processes.- 16 Process Mining - a Corporate Consulting Perspective.- 17 Process Mining enables Schukat electronic to reinvent itself.- 18 Siemens Process Mining as Innovation Driver in Product Management.- 19 Process Mining supports Digital Transformation in Internal Audit.- 20 Process Mining in Shared Services.- Part III Future of Process Mining.- 21 Academic Development of the Process Mining Discipline.- 22 Business Towards a Digital Enabled Organization.

232 pages, Paperback

Published March 18, 2020