Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results

by STRIGL, Frank Swiatek

The foundation of our managers' philosophy relies on one main, undeniable point: a manager's number-one priority is to deliver results.

For managers, behavior is the real key to achievement. In order to stop struggling and start delivering, you need to close the gap between what you know and what you do. That's been Denny Strigl's method, and now it can be yours, too.

Among the most prominent architects of the wireless communications industry, the former Verizon Wireless president and CEO has had one of the most remarkable careers in modern business. In Managers, Can You Hear Me Now?, Strigl shares all the skills and techniques he used to build Verizon into one of the greatest growth companies in any industry. You'll learn how to:

Create a corporate culture where trust, respect, and integrity flourish- and employees and customers alike are appropriately served
"Eliminate the fluff," get focused, and stop wasting time on things that don't matter
Address issues proactively before they become problems--even employee performance issues
Get past your "blind spots," reinforce priorities consistently, and communicate with clarity
Master the Four Fundamentals of Management: growing revenue, getting new customers, keeping the customers you already have, and eliminating costs
Managers, Can You Hear Me Now? includes additional suggestions for bringing the best of your energy and passion into your work, helpful anedcotes from Strigl's career, simple self-assessment questions, and even a look at how your business day as a successful manager should play out.

Whether you're the CEO of a large corporation or run your own small business, the lessons from Managers, Can You Hear Me Now? are sure to come through--loud and clear."

Genres: Business, Management, Nonfiction, Leadership

222 pages, Hardcover

First published April 1, 2011

Reviews

[Єгор Домачук · Rating 5 out of 5]

Книга написана колишнім президентом і СЕО Verizon Wireless, компанії яка являється найбільшим оператором звʼязку в США по кількості клієнтів
Дуже багато бази і корисних порад, як завжди саме важливе для мене винесу вкінці цитатами, але окремо хочу порадити розділи про:
- Розділ 2. The power of trust - чому менеджеру важливо бути відкритим і чесним, та як це приводить до того, що колеги тебе поважають
- Розділ 4. Keeping things simple - не робіть те, що не приносить користь, звучить просто, але багато хто продовжує це робити. Не пишіть великі звіти, документації - половини аркуша А4 має бути достатньо. Відмовляйтесь від речей, які додають складності, але не роблять цінності
- Розділ 7. The mindset of successful managers - тут кожен зможе взяти щось собі, що зробить його ще більш унікальним спеціалістом

Цитати
- “Good managers will not make excuses. They will not procrastinate. Instead, they will achieve results.”
- “The people who work for you perform best when what you say is consistent and frequent”
- “Trust can take a long time to build, but it can be lost in a single event when integrity has been violated, and it is extremely difficult, sometimes impossible, to regain.”
- “Set challenging targets for your employees and verbalize your confidence in their ability to hit these targets.”
- “Employees take their cues from the manager and reflect their manager’s behavior.”
- “What you do in a critical incident gives the members of your team permission to do exactly that, even when they are not in a critical incident!”
- “Don’t accept excuses from yourself or others. Likewise, don’t blame someone or something else for your lack of results. Accept responsibility.”
- “The mindset of managers plays a crucial role in the results they deliver and the success they achieve. Every manager’s actions and behaviors reflect this mindset.”
- “Managers will only get better when they take responsibility for getting better”

[Mary · Rating 5 out of 5]

Thank you Good Reads First Reads for the opportunity to receive a free advance readers copy of this book.

I don't often give business books five stars, but this was one I really enjoyed. It wasn't that there was anything in here that was necessarily unique, but it was a great approach to getting results. The books is based upon four basic fundamentals:

1. Grow Revenue
2. Get new customers
3. Keep the customers you already have
4. Reduce costs

Anything else just gets in the way of getting results and you should look at those items carefully.

A great approach to getting the most out of your staff through accountability. This book is an essential read for any manager.

[Landy]

Thank you Goodreads First Reads for this free book. Looking forward to reading it when I get it. Review to follow.

[Silly]

I won this book from First Reads. Looks like a good book. Thank you.

[Chike Darnayla · Rating 4 out of 5]

Verizon CEO Strigl specific action moves and objective result oriented managerial skills ideal to any unit heads and account management teams.

[Angelo Avila · Rating 5 out of 5]

Looks impressive

[Michael Messersmith · Rating 2 out of 5]

Another business book from another retired CEO, blah, blah, blah. Some intersting insights, but Strigl never mentions that fact that not every company or individual can follow the same blueprint for success. Just as the hysteria over Jack Welch's philosophy drew numerous companies to implement approaches they were not culturally fit to attempt, so too are the ideas in this book more pesonal than practical. Food for thought, but not to be taken as a blueprint for success.

[Susan · Rating 3 out of 5]

I enjoyed reading this because Denny Strigl was the COO of Verizon for several years while I was there. The book was written before that, while he was the head of Verizon Wireless, so the stories he uses are all from Verizon Wireless. It was interesting to understand his take on various behaviors, both good and bad.

[Bett Correa-Bollhoefer · Rating 5 out of 5]

You only need one book to learn how to be a great manager, this one. I appreciate this book because I work at Verizon and this book goes into detail on the history of its culture. I enjoyed it on many levels and learned a lot.