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Perfect Solutions for Difficult Employee Situations
Practical methods for solving messy problems in the office
From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.
Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges
Handling a crisis in an employee's life Negotiating salary and announcing pay cuts Managing personal problems, from body odor to personal calls Responding to accusations of sexual harrassment Addressing generational problems Enlisting expert assistance
From underperformance to office romances to interpersonal conflicts, Perfect Solutions for Difficult Employee Situations gives you effective techniques for solving 401 sticky employee situations. Drawing on top psychological and management methods to help you avoid problems--and prepare for you when they do arise--this survival guide features "perfect phrases" for responding to difficult or uncomfortable situations and treating employees with sensitivity and concern.
Addressing hot-button topics such as fairness, poor performance, diversity, sex, anger, and inappropriate behavior, each chapter features a script for the solution and extra advice for such challenges
Handling a crisis in an employee's life Negotiating salary and announcing pay cuts Managing personal problems, from body odor to personal calls Responding to accusations of sexual harrassment Addressing generational problems Enlisting expert assistance
250 pages, Kindle Edition
First published December 22, 2003
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14 people want to read
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Displaying 1 - 2 of 2 reviews
March 26, 2016
Excellent book! This book delivers the goods! It brings emotional intelligence to the work place and provides many specific pieces of practical advice for dealing with employee challenges that managers must face.
The chapters are categorized and specifically titled for easy reference, and each chapter is short and concise with no fluff. In addition to what to do in these situations, Sid Kemp offers specific scripts for what to say and how to think about each situation from multiple perspectives: the employee, the manager's, the company's, and other team members.
This is a book that deserves more than one read and a permanent spot on the book shelf.
The chapters are categorized and specifically titled for easy reference, and each chapter is short and concise with no fluff. In addition to what to do in these situations, Sid Kemp offers specific scripts for what to say and how to think about each situation from multiple perspectives: the employee, the manager's, the company's, and other team members.
This is a book that deserves more than one read and a permanent spot on the book shelf.
May 14, 2024
some good
This book has some good information. Looking more for precepting and teaching rather than management. Other than that this book holds some good ideas
This book has some good information. Looking more for precepting and teaching rather than management. Other than that this book holds some good ideas
Displaying 1 - 2 of 2 reviews