“But the real story is how narrow Duplex was. For all the fantastic resources of Google (and its parent company, Alphabet), the system that they created was so narrow it could handle just three things: restaurant reservations, hair salon appointments, and the opening hours of a few selected businesses. By the time the demo was publicly released, on Android phones, even the hair salon appointments and the opening hour queries were gone. Some of the world’s best minds in AI, using some of the biggest clusters of computers in the world, had produced a special-purpose gadget for making nothing but restaurant reservations. It doesn’t get narrower than that.”