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Are you Fred Wiersema, author of the books below?
The New Market Leaders by Fred Wiersema Customer Service by Fred Wiersema How to Design a Great Customer Experience by Fred Wiersema Customer Intimacy by Fred Wiersema What's the Problem with Customers? by Fred Wiersema How to Build Customer Confidence by Fred Wiersema What’s Your Customer's Problem? by Fred Wiersema The B2B Agenda by Fred Wiersema Customer Service [Japanese Edition] by Fred Wiersema Os Novos Líderes De Mercado by Fred Wiersema


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