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“Completed project plans. Requirements will vary by company but often include Gantt charts; stakeholder analysis; resistance analysis; risk analysis; action logs, responsibility assignments, and communication plans (not covered in this book)”
― Michael L. George, The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed
“• Typical categories include the 6 Ms: manpower (personnel), machines, materials, methods, measurements, and Mother Nature (or environment)”
― Michael L. George, The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to Nearly 100 Tools for Improving Quality and Speed
“A good managerial record is more a function of which boat you get into rather than how effectively you row"1 Warren Buffett”
― Michael L. George, Lean Six Sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions

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The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 100 Tools for Improving Quality and Speed The Lean Six Sigma Pocket Toolbook
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Lean Six Sigma : combining Six Sigma quality with lean speed Lean Six Sigma
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