Drew A. Locher > Quotes

“The steps to creating standard work in an office and service environment are 1. Identify the key activities that are performed in an area 2. Prioritize these by importance (optional) 3. For each key activity, identify a team of individuals who will develop the standard work 4. Observe the current process, identify differences between associates and opportunities to streamline 5. Obtain consensus on “best practices” 6. Document it in a simple and visual way 7. Train associates in the new standard work 8. Monitor for effectiveness, issues, and compliance”
― Drew A. Locher, Lean Office and Service Simplified: The Definitive How-To Guide