Michael Ballé > Quotes

“In the lean world,” he grinned, “if the student hasn’t learned, the teacher hasn’t taught.” “And what if I train them and then they leave?” “What if you don’t and they stay?” he replied.”
― Michael Ballé, Lead With Respect: A Novel of Lean Practice

“People come to work to succeed. It’s our responsibility as managers to support them so that they do. Every person has the right to succeed every time they do their job, and they also have the right to have a successful career.”
― Michael Ballé, Lead With Respect: A Novel of Lean Practice

“We assume that people want to do a good job. When they don’t, we assume that something happened to them to make them do otherwise.”
― Michael Ballé, Lead With Respect: A Novel of Lean Practice

“Shook and Verble, Managing to Learn.”
― Michael Ballé, Lead With Respect: A Novel of Lean Practice