G. Harver > Quotes

“Having a clear and uncomplicated way of system analysis”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Have a rhythm – cadence. If you do, your customers are not going to ask when the next delivery will be”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“So if every time a team member needs to do something they have to complete the conventional paper work and await approvals possibly from managers who have no idea when they are reporting to the office next, your project might be a disaster.  So instead of boxing those members within the rules of the old system, you need to empower them in carrying out any initiatives they may deem fit for the success of the project.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“you need to take orders according to your capacity.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Liaise with customers so that you know exactly when to start processing one customer’s order”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“The Project Champion is the one to take the project from the ground.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Kai – Taking apart; and Zen – Making good.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“You need to be receptive to feedback   Timeliness is of essence when working with Lean Six Sigma. As such, you need to break a few walls and let team members air their views freely. That is the only way you are going to learn things as they are. But if you insist on conventional protocol and formal language and format of feedback presentation, you may not learn enough authentic details to help you make effective decisions.   In any case, with a methodology like this that pushes for perfection, you need data and information that is as true and as real as it can be. After all, the reality always comes out in the results, when it is clear how far away from, or how close to, perfection your processes were. ”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Lean Six Sigma seeks to achieve: minimum waste, best performance and high returns on investment.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Rendering great services while drastically reducing the cost of that delivery”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Lean Six Sigma methodology works through sustainable processes.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“How do we measure performance using the Lean speed concept?   Keeping in mind that our success is determined by how well we keep our customers happy, we calculate the time that passes from when we begin working on the customer’s order to the time we actually deliver. We call that Cycle time.  The shorter that period is, the more successful we deem our performance to be.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Do you realize that there is a lot that can go right if you view your profession as your business?”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Reduce the number of tasks your people do at the same time because it becomes more like attending to many pots at the same time.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“If you take eternity, the customer will begin to sense danger, and the chance of not being satisfied with your work is pretty high. And that usually has good grounds. Is that it? Well, from practical experience it really is. Often when you delay delivering what the customer ordered, there is a list of things that may be wrong; and they include:   Low morale on the part of your workforce   The work being too complex for your firm   Product defects discovered and are being corrected   Team handling too many jobs at a time   Lack of flexibility on the team to adjust to the demands of the customer   Inefficient systems”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Six Sigma helps you monitor, through observed data, how well you are doing.”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“Ever heard if it ain’t broke don’t fix it?”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -

“How do we measure performance using the Lean speed concept?   Keeping in mind that our success is determined by how well we keep our customers happy, we calculate the time that passes from when we begin working on the customer’s order to the time we actually deliver. We call that Cycle time.  The shorter that period is, the more successful we deem our performance to be.   If you take eternity, the customer will begin to sense danger, and the chance of not being satisfied with your work is pretty high. And that usually has good grounds. Is that it? Well, from practical experience it really is. Often when you delay delivering what the customer ordered, there is a list of things that may be wrong; and they include:   Low morale on the part of your workforce   The work being too complex for your firm   Product defects discovered and are being corrected   Team handling too many jobs at a time   Lack of flexibility on the team to adjust to the demands of the customer   Inefficient systems”
― G. Harver, Lean Six Sigma For Beginners, A Quick-Start Beginner's Guide To Lean Six Sigma ! -