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“no universal patient satisfaction or experience scores exist for meaningful global comparisons.”
― In Search of the Perfect Health System
― In Search of the Perfect Health System
“Canada’s health system, or rather its 13 provincial and territorial health systems, need to find more urgency and resolve for solutions to its healthcare sustainability challenge. A measure of tough love will be needed to maintain enduring values but to change outdated delivery models. Canada stands at the crossroads and needs to find the political will and managerial and clinical skill to establish a progressive coalition of the willing.”
― In Search of the Perfect Health System
― In Search of the Perfect Health System
“It’s impossible to achieve sustainably high performance if policy and management is changed every couple of years. Thank goodness that clinical and clerical staff usually carry on regardless.”
― In Search of the Perfect Health System
― In Search of the Perfect Health System
“The first Constitution for the NHS, in 2008, states that ‘the NHS belongs to the people”
― In Search of the Perfect Health System
― In Search of the Perfect Health System
“Like all great travellers, I have seen more than I remember and remember more than I have seen’. Benjamin Disraeli. Prime Minister of the United Kingdom, 1868 and 1874–80.”
― In Search of the Perfect Health System
― In Search of the Perfect Health System
“nearly 60 per cent of all paediatric consultations were now taking place over smartphones.”
― In Search of the Perfect Health System
― In Search of the Perfect Health System
