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“You can't pour enough business into the top of the funnel to sustain real growth if customers are leaking out the bottom at a high rate.”
― Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
― Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
“the daily job of the CSM in a SaaS company has to do with setting and resetting customer expectations,”
― Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
― Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
