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“Solving today’s problems—the immediate problems that might seem simple or insignificant—has helped us improve productivity and quality like no other initiative in my 21-year tenure.”
― The Work of Management: A Daily Path to Sustainable Improvement
― The Work of Management: A Daily Path to Sustainable Improvement
“The presumption was that if the operator just had a clear set of steps and a time frame”
― The Work of Management: A Daily Path to Sustainable Improvement
― The Work of Management: A Daily Path to Sustainable Improvement
