Mark Copeman > Quotes

“It's OK to fire a customer. If the fit isn't right - they will end up causing you more harm than good - financially and emotionally. “Choose your customers ...“ Culturally things need to fit. If they don’t, you need to do something about it. Durgan talked to me about walking away from an insurance customer, because their expectations didn't meet their budget. They wanted CETSAT to take on a certain amount of cyber risk but weren't prepared to pay a fair amount. He was brave and walked away.”
― Mark Copeman, MSP Secrets Revealed: 101 gems of inspiration, stories & practical advice for managed service provider owners