Mark Swain > Quotes

“key challenge in the 2020s will be to change the mindset in many banks from one of a finance company to one of a technology company.”
― Mark Swain, Banking 2020: Transform yourself in the new era of financial services

“Visa alone in its recent financial year processed US$11 trillion in card volumes across 3.3 billion cards, driven by over 180 billion transactions. However, according to Visa an estimated two billion people worldwide still lack access to formal financial services, with last year US$17 trillion still transacted in cash and checks globally in the consumer-to-business channel.”
― Mark Swain, Banking 2020: Transform yourself in the new era of financial services

“Recently China’s economy reached US$23.12 trillion in gross domestic product (the total value of goods produced and services provided in one country in a year). As the Chinese economy continues to rebalance from investment and manufacturing to consumption and services, bankers and officials around the world will be monitoring China for a soft or hard landing from 30 years of explosive growth.”
― Mark Swain, Banking 2020: Transform yourself in the new era of financial services

“China making significant progress. Alipay is one such example, processing over 250,000 transactions per second at times during 2018 across multiple locations. To put this into perspective, Visa processes an average of 500 million transactions every day.”
― Mark Swain, Banking 2020: Transform yourself in the new era of financial services

“The best financial services salespeople are the ones that truly care and follow through to ensure great customer outcomes. So, we’ve taken the client through our whole sales process, from determining the ideal customer through to winning the business and realizing the benefits for their business and our business.”
― Mark Swain, Banking 2020: Transform yourself in the new era of financial services