Ben Foster > Quotes

“While a services-driven company first needs to meet the customer to understand their individual needs so they can custom-build a solution for them, a product-driven company creates a product based on an educated guess about what the needs of future prospective customers will be.”
― Ben Foster, Build What Matters: Delivering Key Outcomes with Vision-Led Product Management

“A roller coaster is all about fast thrills and wild, whiplashing movements. They can be a lot of fun, but they aren’t a good model for effective product management. Investors and executives like to see immediate results, and when those results don’t materialize right away, they can be tempted to pivot suddenly, resulting in whiplash for the product team. This problem comes from setting a time horizon that is too short. For startups, a lack of patience is often the result of having a very short runway. They have to get something up and running fast so they can raise the next round of funding, or they need to start producing revenue right away. Of course, everyone wants to make fast and efficient progress, but providing insufficient opportunity for success will result in false negatives that can lead product managers astray. When an otherwise healthy “fail-fast” mentality is taken to the extreme, it can stifle innovation. “We think this new feature is a good idea,” a product manager might say. “To avoid overinvesting, we’ll first launch a lackluster version of it. If it doesn’t get overwhelmingly positive results immediately, then we’ll know it’s not the right direction for our product.” Daisy-chained together, these false negatives result in a headache-inducing roller coaster ride for product development that ends up in exactly the same place it started.”
― Ben Foster, Build What Matters: Delivering Key Outcomes with Vision-Led Product Management

“product management must focus first and foremost on delivering outcomes that customers actually care about.”
― Ben Foster, Build What Matters: Delivering Key Outcomes with Vision-Led Product Management